当通话在线时,我可以使用'Genesyslab.Platform.Voice.Protocols.TServer.Requests.Userdata.RequestAttachUserData‘添加通话属性,但当通话掉线时该如何操作?
我在WDE里找到了这个
void SelectDispositionCodeSetAttachedData(string dispositionCodeValueName);
//
// Summary:
// Update or add the keys of the specificed KeyValueCollection in the attached data
// of the interaction . The current list of attached data can then be retrieved
// using GetAttachedData. If the interaction media type is 'voice' or 'instant message'
// and the interaction is not released the added/updated values are immediately
// committed to T/SIP Server. If the interaction media type is 'voice' or 'instant
// message' and the interaction is released the added/updated values are sent to
// T/SIP Server as a UserEvent when the interaction is marked done (programmatic?aly
// or by Agent). If it is an eServices interaction (e-mail, chat, etc.) and the
// interaction is still handled by the agent the added/updated values are immediately
// committed to Interaction Server. After e-Services interaction is released, no
// further programmatical update is committed to Interaction Server. For all interaction
// types any attached data programmatical update applied after interaction release
// is not reflected in UI controls such as 'Case information'.这是我的代码:
Genesyslab.Platform.Commons.Collections.KeyValueCollection keyValueCollectionUpDate = new Genesyslab.Platform.Commons.Collections.KeyValueCollection();
keyValueCollectionUpDate.Add("Business Result", "Platform: Business Result");
keyValueCollectionUpDate.Add("StrAttribute1", "AttachedData.Business Result"); RequestAttachUserData requestAttachUserData= RequestAttachUserData.Create("7012", GetConnectionID(ExtractedArtributes[1][0].Value.ToString()), keyValueCollectionUpDate); IMessage respondingEvent2=tserverProtocol.Request(requestAttachUserData);需要在呼叫掉线后添加呼叫提示
发布于 2019-04-18 15:43:06
当呼叫掉线时,您无法更新附加数据。
发布于 2019-04-18 19:14:23
我做了一个变通办法,当代理在WDE自定义命令中单击“标记完成”时,使用WDE本身附加数据。
发布于 2021-10-07 09:28:29
在断开连接后将数据附加到语音呼叫的方法是发送UserEvent。这要求在您的环境中启用AfterCallWork状态。您已经提到了解如何将命令插入到命令链中。命令的这个示例Execute函数可以插入到"BundleClose“命令链中,在"Close”命令之前。
此示例是用VB编写的,很抱歉,但我猜你可以很容易地转换成c#。
Public Function Execute(ByVal parameters As IDictionary(Of String, Object), ByVal progress As IProgressUpdater) As Boolean Implements IElementOfCommand.Execute
' To go to the main thread
If Application.Current.Dispatcher IsNot Nothing AndAlso Not Application.Current.Dispatcher.CheckAccess() Then
Dim result As Object = Application.Current.Dispatcher.Invoke(DispatcherPriority.Send, New ExecuteDelegate(AddressOf Execute), parameters, progress)
Return CBool(result)
Else
Dim interactionsBundle As IInteractionsBundle = Nothing
Dim interaction As IInteraction = Nothing
interactionsBundle = parameters("CommandParameter")
interaction = interactionsBundle.MainInteraction
Dim channel As Enterprise.Model.Channel.IClientChannel = interaction.EntrepriseInteractionCurrent.ActiveChannel 'agent.Channel
Dim protocol As IProtocol = channel.Protocol
Dim kvp As Platform.Commons.Collections.KeyValueCollection = New Platform.Commons.Collections.KeyValueCollection()
kvp.Add("keyname", "keyvalue")
Dim userevent As Platform.Voice.Protocols.TServer.CommonProperties = Platform.Voice.Protocols.TServer.CommonProperties.Create()
userevent.UserData = kvp
Dim connID As Platform.Voice.Protocols.ConnectionId = Nothing
Dim interactionVoice as IInteractionVoice = TryCast(interaction, IInteractionVoice)
If interactionVoice IsNot Nothing Then
userevent.UserEvent = Platform.Voice.Protocols.TServer.Events.EventUserEvent.MessageId
connID = New Platform.Voice.Protocols.ConnectionId(interactionVoice.TConnectionId)
Dim strDN As String = Nothing
'ensure the correct DN is passed when attaching reason codes, in case agent is logged into multiple DNs
Dim devices() As Enterprise.Model.Device.IDevice = interactionVoice.Device
Dim device As Enterprise.Core.DN = devices(0)
strDN = device.Name
userevent.ThisDN = strDN
userevent.ConnID = connID
Dim req = Platform.Voice.Protocols.TServer.Requests.Special.RequestSendEvent.Create()
req.UserEvent = userevent
'send request
protocol.Send(req)
End If
End If
End Functionhttps://stackoverflow.com/questions/55689993
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